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Terms of Service

Raven Buildings LLC 522 W Riverside Ave sam@raven509.com

Effective Date: June 14, 2026

1. Introduction

Welcome to Raven Buildings LLC. These Terms of Service ("Terms") govern the relationship between Raven Buildings LLC ("we," "us," or "our") and any client, customer, or project owner ("you" or "Client") who engages our services. By signing a contract, accepting a proposal, or authorizing work to begin, you agree to be bound by these Terms.

Please read this document carefully. If you have any questions, contact us at sam@raven509.com before work begins.

2. Services We Provide

Raven Buildings LLC offers the following construction and contracting services:

  • Concrete Flatwork – driveways, slabs, sidewalks, pads, and similar poured concrete surfaces
  • Pole Buildings – design and construction of post-frame structures for agricultural, commercial, and residential use
  • Steel Buildings – erection and construction of pre-engineered and custom steel structures
  • Home Builds – new residential construction and major structural projects
  • Retaining Walls – design and installation of walls for grading, drainage, and erosion control
  • Hardscape – patios, walkways, outdoor living surfaces, and related site improvements

The specific scope of work for your project will be defined in a separate written proposal or contract. These Terms apply to all projects unless something in your individual contract says otherwise.

3. Estimates and Proposals

All estimates provided by Raven Buildings LLC are based on information available at the time of assessment. Estimates are not guaranteed final prices unless a signed contract states otherwise.

  • Written proposals are valid for 30 days from the date of issue unless otherwise noted.
  • Changes to project scope, materials, or site conditions after an estimate is given may result in adjusted pricing.
  • We reserve the right to decline any project at our discretion prior to signing a contract.

4. Contracts and Authorization to Work

No work will begin until a written agreement or proposal has been signed by both parties. By signing, you confirm that:

  • You are the property owner or have legal authority to authorize construction on the property.
  • You have reviewed the project scope and agree to the terms, pricing, and timeline outlined.
  • You understand that additional work beyond the agreed scope will require a written change order.

Verbal agreements or informal approvals (such as text or email approval) may be accepted at our discretion for minor items but are not a substitute for a signed contract on new or major work.

5. Change Orders

Any changes to the original project scope — including additions, deletions, or modifications — must be documented in a written change order before the work is performed.

  • Change orders may affect the project price and timeline.
  • Work requested verbally outside the original scope is not guaranteed and may not be performed without written approval.
  • We are not responsible for delays caused by change orders that require additional materials, permits, or subcontractor scheduling.

6. Payment Terms

Payment terms will be outlined in your individual project contract. General payment policies include:

  • Deposits – Most projects require a deposit before work begins. The deposit amount will be stated in your contract.
  • Progress Payments – For larger projects, payments may be required at defined milestones throughout the project.
  • Final Payment – Final payment is due upon substantial completion of the work, prior to final walkthrough sign-off, unless your contract states otherwise.
  • Accepted Payment Methods – Accepted methods will be listed in your proposal. We reserve the right to charge a processing fee for certain payment types.
  • Late Payments – Invoices not paid within 15 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance.
  • Work Stoppage – We reserve the right to stop work on a project if payments are not made as agreed. We are not liable for project delays resulting from non-payment.

7. Project Timeline and Scheduling

We will make every reasonable effort to complete your project within the estimated timeframe. However, timelines can be affected by factors outside our control, including:

  • Weather conditions
  • Material availability or supply chain delays
  • Permit approval timelines
  • Site conditions discovered during construction
  • Client-requested changes or delays

We are not responsible for losses or damages caused by project delays resulting from these types of circumstances. We will communicate with you promptly if significant delays are anticipated.

8. Client Responsibilities

To help your project run smoothly, you agree to:

  • Provide clear and timely access to the work site during scheduled work hours.
  • Ensure the site is reasonably clear of hazards, obstacles, or items that may interfere with construction.
  • Obtain any necessary approvals from homeowners associations (HOAs) or neighbors prior to work beginning.
  • Communicate promptly when decisions or approvals are needed from your side.
  • Disclose any known underground utilities, pipes, or site conditions that could affect the work.

Delays or additional costs caused by a failure to meet these responsibilities may be charged to the Client.

9. Permits and Inspections

We will obtain required building permits when it is part of the agreed scope of work and local regulations require them. Unless your contract specifically states that we are responsible for permits:

  • It is the Client's responsibility to confirm what permits are required for the project.
  • Permit fees, when applicable, will be passed through to the Client at cost.
  • We will cooperate with local building inspectors and ensure that work meets applicable code requirements.

We are not responsible for delays caused by permitting authorities or inspection scheduling.

10. Subcontractors

Raven Buildings LLC may use licensed subcontractors to perform portions of your project. We take responsibility for the quality of subcontracted work performed under our direction, just as we do for our own crew. We ensure that all subcontractors used meet our standards and are appropriately licensed and insured where required.

11. Materials

Unless otherwise specified in the contract:

  • We will select and purchase materials appropriate for the work described.
  • Material costs are included in the project price as quoted, subject to change order provisions.
  • We cannot guarantee the performance of materials manufactured by third parties beyond standard industry expectations.
  • If Client-supplied materials are used, we are not responsible for defects, delays, or failures related to those materials.

12. Workmanship Warranty

Raven Buildings LLC stands behind our work. We provide the following limited workmanship warranty:

  • General Workmanship – We warrant our labor and workmanship against defects for a period of 1 year from the date of substantial project completion.
  • Concrete Flatwork – Concrete is a natural material subject to normal cracking over time. Minor surface cracking is not considered a defect. We warrant against structural failure or significant defects related to our workmanship for 1 year.
  • Manufacturer Warranties – Materials and products (such as steel building components, doors, windows, and hardware) may carry their own manufacturer warranties, which will be passed on to you to the extent available.

This warranty does not cover:

  • Damage caused by misuse, neglect, or alterations made by others after project completion
  • Normal wear and tear
  • Acts of nature, including freeze-thaw cycles, flooding, or extreme weather
  • Issues caused by site conditions not disclosed to us prior to the project

To make a warranty claim, contact us at sam@raven509.com with a description of the issue.

13. Site Safety

Safety is a priority on every job site. While we are working on your property:

  • Unauthorized individuals, including children and pets, should stay clear of active work areas.
  • We are not responsible for injuries to persons who enter the work zone without authorization.
  • We will maintain a reasonably safe and organized work site throughout the project.

14. Property and Site Conditions

We will take reasonable care to protect your property during construction. However:

  • Some disruption to the surrounding area (such as tire tracks, dust, minor landscaping disturbance) is normal during construction and is not considered damage.
  • We are not responsible for damage to underground utilities, pipes, or structures that were not disclosed to us before work began.
  • If unexpected site conditions are discovered (such as buried debris, poor soil, underground structures), we will notify you promptly. Addressing such conditions may require a change order.

15. Liability Limitations

Raven Buildings LLC carries general liability insurance appropriate to the work we perform. However:

  • Our total liability for any claim related to a project shall not exceed the total amount paid by the Client for that project.
  • We are not liable for indirect, consequential, or incidental damages, including lost profits, loss of use, or business interruption.
  • We are not responsible for pre-existing site conditions, structural issues, or defects that were not caused by our work.

16. Dispute Resolution

We believe most disagreements can be resolved through honest communication. If a dispute arises:

  1. Contact Us First – Reach out to sam@raven509.com and give us a reasonable opportunity to address the issue.
  2. Mediation – If direct communication does not resolve the matter, both parties agree to attempt good-faith mediation before pursuing legal action.
  3. Governing Law – These Terms and any related disputes are governed by the laws of the state in which the project is located. Any legal action shall be filed in the appropriate courts for that jurisdiction.

17. Cancellation and Termination

By the Client: If you wish to cancel a project after a contract has been signed, you must notify us in writing. You will be responsible for:

  • The cost of all work completed to date
  • The cost of materials already ordered or fabricated for your project
  • Any reasonable demobilization costs

Deposits are generally non-refundable once materials have been ordered or work has begun.

By Raven Buildings LLC: We reserve the right to terminate a project if:

  • Payment obligations are not met
  • The Client creates an unsafe working environment or harasses our crew
  • Site conditions make completing the work impractical or unsafe

If we terminate for any of the above reasons, payment is due for all work completed to that point.

18. Privacy

Any personal information you share with us (name, address, phone number, email) is used solely to communicate with you, manage your project, and process payments. We do not sell or share your personal information with third parties except as needed to perform the contracted work (such as suppliers or permit agencies).

19. Entire Agreement

These Terms of Service, together with any signed project contract or proposal, represent the entire agreement between you and Raven Buildings LLC. They supersede any prior verbal or written discussions not included in these documents. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

20. Changes to These Terms

We may update these Terms from time to time. The most current version will apply to all new projects. We will notify existing Clients of significant changes where applicable.

21. Contact Us

If you have questions about these Terms or any aspect of your project, please reach out:

Raven Buildings LLC 📍 522 W Riverside Ave 📧 sam@raven509.com

These Terms of Service are effective as of June 14, 2026.